Plans and credits
Calls and chats are paid for from your balance of credits. This page shows where to see what is left, add more, choose a plan and check what you have used.
You will need: a full login. Logins limited to taking calls cannot open Billing.
1. See your balance
Section titled “1. See your balance”Your balance shows as Wallet at the bottom of the sidebar. Click it, or Billing just below it, to open Billing & Payments.
2. Set your billing country
Section titled “2. Set your billing country”If you have not set it yet, pick your country in Set billing country at the top of the page. It decides the currency of your plans and balance, so it cannot be changed while a plan is active or your balance has credits in it.
3. Choose a plan
Section titled “3. Choose a plan”Under Plans, every plan includes every feature. A bigger plan lowers your prices and runs more calls at once. Pick Monthly or Yearly, then press Choose plan on the one you want and follow the payment steps. Your current plan is marked Current plan; the others show Upgrade or Downgrade. If your page has no Plans section, message us about moving to a plan.
4. Top up
Section titled “4. Top up”Press Top up, choose or type an amount, and pay. The credits are added to your balance as soon as the payment is received.
5. See what you used
Section titled “5. See what you used”Usage shows what your voice and chat conversations used, for the period you pick. Billing history lists every top up and charge with the balance after it; press Export to save it as a spreadsheet. If your account gets tax invoices, they are listed under Invoices with a Download button.
Common failures
Section titled “Common failures”Calls connect but the agent is silent
Check your balance first. If it is empty, top up and try again. If you still have credits, check the agent instructions, the selected number and the call record before contacting us. Do not top up again just to troubleshoot a call.
The page says "Choose your billing country above to see plans and prices."
Set your country in Set billing country first. The plans then appear.
I cannot change my billing country
The country is locked while a plan is active or waiting, or while your balance has credits in it. Message us if it is wrong.
The page says "Billing details could not load"
Nothing about your billing has changed. Press Try again in a moment.