Chat history

Every chat on your website is saved, so you can see what visitors asked and how your agent answered.

You will need: a chat agent on your website (see Chat agents and the website widget).

1. Open Chat History

Open History > Chat History. The newest conversations are at the top. Use the search box to find one.

2. Read a conversation

Press the eye icon on a row. Chat Details opens with the Chat ID and the whole conversation, visitor and agent, in order.

Next steps

• Write your agent: improve the answers you read here.
• Knowledge bases: give the agent your documents to answer from.
• Call history: phone calls are listed separately.