Answer calls on your number
With an agent on your number, every call is answered straight away, and every call is written down for you to read later.
You will need: a voice agent you have tested (see Test your agent), and credits in your balance.
1. Get a number
Section titled “1. Get a number”Open Numbers > My Numbers. If you have no number yet, press Buy number, pick the country and buy one. See My numbers for the details.
Already have numbers with a calling provider? Message us and we connect them for you.
2. Pick the agent that answers
Section titled “2. Pick the agent that answers”Open Inbound in the sidebar. The Routing page lists each number with its Region and an Inbound column. In the Inbound column next to your number, choose the agent that should pick up. You can change it here any time.
3. Call it
Section titled “3. Call it”Ring the number from your own phone. The agent says its Greeting Message and the conversation starts.
4. See every call
Section titled “4. See every call”Open History > Call History and press Inbound above the list to see only incoming calls. Press the eye icon on a row for the recording, a summary and the transcript. See Call history.
Common failures
Section titled “Common failures”Buying a number says "Add Foan credits before buying this number."
Your balance is too low to pay for the number. Top up under Billing, then buy it again.
The Inbound column says "Not set", "Needs setup" or "Fix: choose an agent"
No agent answers this number yet, so calls to it are not picked up. Choose an agent from the menu in the Inbound column. Choosing the agent is what points the number at Foan.
The Inbound column shows "Fix: answer with Foan" or "Switch to Foan"
Calls to this number go somewhere else today, for example your own phone system on your calling account. Press the button, pick the agent, and confirm. From then on the agent answers, and calls stop going to the other system, so only do this when you mean to.
The agent picks up but says nothing
Check your balance under Billing. When credits run out, the agent cannot speak. Top up and call again.
The number does not ring at all
Message us with the number and the time you called. We check the line from our side.
Next steps
Section titled “Next steps”- Call history: listen to calls and read what was said.
- Results: see how many calls ended the way you wanted.
- My numbers: add more numbers.