Scheduled calls
Calls can be booked for a later time instead of going out straight away, for example a callback at the time a customer asked for. Scheduled Calls lists what is waiting to go out, so you can check before it happens.
You will need: calls that were scheduled. Calls are scheduled through the Foan API, for example by your own systems or by your AI assistant (see the API reference and Connect your AI).
1. Open Scheduled Calls
Section titled “1. Open Scheduled Calls”Open Outbound > Scheduled Calls. Each row shows who will be called, the number and when, under Scheduled At, with its status.
2. Find a call
Section titled “2. Find a call”Use the search box to find a call by name, number or Call ID. Once a call has been made, it shows in Call history with its recording and summary.
Next steps
Section titled “Next steps”- Call history: every call once it has happened.
- Run an outbound campaign: call a whole list at once.
- API keys: let your systems schedule calls.