Results

Results answers one question: what did this agent get done? It counts the agent’s calls and how many ended with each result you care about, such as a booking, and lists every call behind those numbers.

You will need: an agent with some calls, and the results you want counted listed in the agent’s Call results section (see Write your agent).

1. Open Results for an agent

Open Results in the sidebar and pick the agent at the top. You can also press Results at the top of any saved agent’s page.

2. Read the tiles

Calls is how many calls the agent had. Next to it is one tile for each call result you set on the agent, with how many calls ended that way.

3. See the calls behind a number

Below the tiles, every call is listed with Called on, Caller, Phone and its Call result. Choose a result in All call results to see only those calls, or type in Search name or phone.

4. Download

Press Download to save the calls as a spreadsheet. See Export calls.

Common failures

Results says "No agents yet"

Results needs at least one agent. Create one with New Agent, then come back after it has had some calls.

There is only a Calls tile and no result tiles

The agent has no call results set. Open the agent, open Call results, add the results you want counted (for example “Booked”), and save.

Download says "Could not download the results"

Try again in a moment. If it keeps failing, use Export on Call history instead and message us.

Next steps

• Call history: listen to any call.
• Export calls: every call in a spreadsheet.
• Write your agent: change the results you count.