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Export calls

Sometimes you need the calls outside Foan: to share with a manager, check against your bookings, or keep your own records. There are two buttons for that.

You will need: some calls in Call history.

1. Export from Call History

Section titled “1. Export from Call History”

Open History > Call History. Set the list up the way you want it first: type in the search box, choose an outcome in Any outcome, or press Inbound or Outbound. Then press Export.

Foan saves an Excel file of the calls that match (up to 10,000 at a time), one row per call, with the agent, the person’s name and number, the campaign, date and time, duration, status, direction and outcome.

2. Download from Results

Section titled “2. Download from Results”

Open Results, pick the agent, and press Download. Foan saves a spreadsheet (CSV) of that agent’s calls with their call results.

Common failures

Section titled “Common failures”
The Export button is greyed out

There are no calls in the list. Clear the search box and set Any outcome and All to show every call, then press Export.

Export says "Failed to export call history"

Try again in a moment. A very large export can take a while; narrow it with the filters if it keeps failing, and message us if it still does not work.

Download on Results says "Could not download the results"

Try again in a moment, or use Export on Call History instead.

Next steps

Section titled “Next steps”